Projects

Coventry Building Society

Role: Business Readiness Manager

Leading business readiness for the launch of a new Mobile App servicing and acquisition channel.
Acting as the key interface between the programme and the business in a scaled agile environment.
Running working groups to assess impacts on people, processes, and technology.
Developed and executed a 12-month change and readiness plan.
Delivered clear, actionable reporting to executive stakeholders.
Core Skills: Change Management · Business Readiness · Operational Readiness · Stakeholder Engagement

NHS Supply Chain

Roles: Enterprise Business Analyst, Scrum Master

Product Owner/Lead BA for a national savings data reporting programme.
Created agile delivery processes (Kanban, JIRA) to support COVID-19 PPE demand handling.
Led two eCommerce teams, supporting apps like Online Ordering and Patient Home Delivery.
Key Achievements:
Delivered real-time reporting tools for NHS Trusts.
Facilitated national logistics coordination with the DoH and Army.
Core Skills: Agile Methodologies · Business Process Improvement · Stakeholder Management

Corporate Projects and Services

Small Business Projects

Project Spotlight: Flo4Paws – Website & Branding for a Local Dog Behaviourist

Services Delivered:

Custom WordPress website design (www.flo4paws.co.uk)
SEO-optimised content creation and local search targeting
Branding & logo consultation
Domain, hosting, and email setup
Mobile-first design for ease of booking on the go
Integration with contact forms and customer messaging

🐶 About the Business

Flo4Paws is a compassionate, professional dog behaviourist service specialising in helping nervous and reactive dogs across Nottinghamshire, Leicestershire, and Rutland. Their tailored approach uses positive reinforcement and modern behavioural techniques to improve the lives of dogs and their owners.

💡 Project Highlights

Designed with a calm, welcoming aesthetic to reflect the business values.
Built-in booking contact form and interactive testimonials section.
Google Business Profile support to boost local visibility.
Ongoing content strategy support for blog updates and seasonal campaigns.

Project Spotlight: That AI Business – Tech Blog & Brand for the AI-Curious

Services Delivered:

Custom WordPress blog and content hub
SEO-focused copywriting and article structure
Logo design and brand identity creation
Newsletter integration and social sharing features
Mobile-optimised layout with fast performance
Google Analytics and Search Console setup

🧠 About the Business

That AI Business is a content-first brand aimed at demystifying AI for entrepreneurs, freelancers, and small business owners. Through accessible, engaging content, it helps readers understand how to apply AI tools to real-world challenges and improve productivity.

✨ Project Highlights

Clean, editorial design for blog readability and engagement
Keyword research for initial content strategy and niche positioning
Custom domain setup with secure hosting and maintenance support
Calls to action designed to encourage newsletter growth and social follows